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Please follow this procedure once you have attempted to service your item where it was initially purchased. If you have any questions or are unsure whether your item is covered under warranty, please contact Madvapes at (980) 268-3419.
Vaptio offers a quality guarantee period of 90 days from date of purchase (‘Warranty Period’). Atomizers, tanks, drip tips, pod and e-liquid are not covered under warranty. Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure.
Attn: Vaptio Provider
130 Oak Park Dr. Suite A
Mooresville, NC 28115
ATTENTION: Please do not send in any accessories, tanks, batteries or other items with your device. Madvapes will not be liable for missing items.
You may also visit one of our participating locations for replacement.Find a store near you
Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure. Madvapes reserves the right to deny any warranty service. Please check the warranty prior to shipping. You are responsible for shipping costs to Madvapes, and you understand that you will forfeit your item if you do not wish to pay for return shipping once Madvapes has received your item, and it has been deemed that it is not covered under warranty. We do not accept international warranties. Please contact Vaptio for assistance if you are located outside of the US.
Age Verification 21+ Only
The products on this website are intended for adults only. By selecting YES, you certify that you are at least 21 years old and of legal smoking age.