Please follow this procedure once you have attempted to service your item where it was initially purchased. If you have any questions or are unsure whether your item is covered under warranty, please contact Madvapes at (704) 696-8900.
SMOK offers a quality guarantee period of SIX months from date of purchase (‘Warranty Period’). Atomizers, tanks, drip tips, pod and e-liquid are not covered under warranty. Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure.
You may also visit one of our participating locations for replacement.
At this time we are not servicing any items that are out of warranty. Please ensure that your device is within warranty prior to shipping your item.
Turnaround time for evaluation and service is between 3-5 days from the day Madvapes receives your shipment.
For out of stock items, please allow 3-4 weeks for processing.
You are responsible for the cost of shipping your item to Madvapes. If your item is covered under warranty, return shipping will be provided at no charge. If your item is not covered under warranty, you will be responsible for any costs associated with return shipping.
Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure. Madvapes reserves the right to deny any warranty service. Please check the warranty prior to shipping. You are responsible for shipping costs to Madvapes, and you understand that you will forfeit your item if you do not wish to pay for return shipping once Madvapes has received your item, and it has been deemed that it is not covered under warranty. We do not accept international warranties. Please contact SMOK for assistance if you are located outside of the US.