WARNING: This product contains nicotine. Nicotine is an addictive chemical.

Need Help? Call Us at (704) 624-8551

Need Help? Call Us at (704) 624-8551

Need Help? Call Us at (704) 624-8551

Need Help? Call Us at (704) 624-8551

Authorized SmokTech Warranty Center

Welcome

Please follow this procedure once you have attempted to service your item where it was initially purchased. If you have any questions or are unsure whether your item is covered under warranty, please contact Madvapes at (704) 696-8900.

SMOK offers a quality guarantee period of SIX months from date of purchase (‘Warranty Period’). Atomizers, tanks, drip tips, pod and e-liquid are not covered under warranty. Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure.

Contact Info

ATTENTION: Please do not send in any accessories, tanks, batteries or other items with your device.
Madvapes will not be liable for missing items.

IN WARRANTY RMA PROCEDURE:

In-Store Replacements

You may also visit one of our participating locations for replacement.

Need help trouble shooting an issue?

Frequently Asked Questions

At this time we are not servicing any items that are out of warranty. Please ensure that your device is within warranty prior to shipping your item.

Turnaround time for evaluation and service is between 3-5 days from the day Madvapes receives your shipment.

For out of stock items, please allow 3-4 weeks for processing.

You are responsible for the cost of shipping your item to Madvapes. If your item is covered under warranty, return shipping will be provided at no charge. If your item is not covered under warranty, you will be responsible for any costs associated with return shipping.

Once you get there, scroll down to where it says, “IN WARRANTY RMA PROCEDURE:” then directly below that, locate the “Request Warranty” button. Once you click “Request Warranty,” it should take you directly to our online warranty form. When you finish filling out the online form and click “send,” you will receive an email with your claim number. Then send your defective device along with your claim number to the address listed below: Madvapes Authorized SmokTech Service Provider 130 Oak Park Dr. Suite A Mooresville, NC 28115
From the day that we receive your device, it generally takes 3-5 business days to send the replacement. Please note that this will be longer for devices that we do not have in stock. For items that we do not have in stock, it typically takes around 2-4 weeks. You can also visit an Alohma Vapor Superstore, Kure Vaporium, Madvapes, Maxx Electronic Cigarettes, and Select-A-Vapor locations to get immediate help with your warranty replacement. You can find a store near you by using our store locator.
Tanks, along with other consumable products, are not covered by the manufactures warranty. However, if you get your coils/pods/tanks from Alohma Vapor Superstore, Kure Vaporium, Madvapes, Maxx Electronic Cigarettes, and Select-A-Vapor, we do have a two week You’ll Love It guarantee. If you do not love what you get from us in the first two weeks, just let us know, and we will help you find something that you will absolutely love.
If you placed your order directly though the manufacturer, we do not have access to those orders or any order information. To contact SmokTech about your order, you would need to reach out to them via their email: order@smoktech.com
Warranties do not start over when you receive your replacement device. The warranty on a replacement item is either the remainder of your original six months or an additional 30 days, whichever is longer.
All SmokTech products have a six-month warranty unless otherwise stated in the packaging.
All SmokTech products have a six-month warranty unless otherwise stated in the packaging.
SmokTechs warranty does not cover coils, pods, or tanks. Therefore, leaking is covered by their warranty. There are some simple troubleshooting tips for this issue that are listed below.
  • Make sure that the coil is inserted correctly into the tank/pod.
  • Ensure that the seals are in their proper place and not damaged
  • Change the coil to a new one.
  • Try using a thicker e-liquid. (High VG)
Forms of documentation that we accept as proof of purchase are the original receipt, an online email order confirmation, your bank statement showing the specific transaction, or even a reprinted receipt from your store. However, we cannot accept a handwritten receipt.
You are responsible for providing the postage to send the defective device to us here at the warranty center. If your device is covered under warranty, we provide your new device’s postage back to you. If the item is not covered under warranty you are responsible for the postage of the out of warranty device back to you.
When sending in your device for warranty, all you need to send is your device’s bottom/battery portion and your warranty claim number. Please do not send in any external batteries, tanks, pods, coils, cables, or other accessories. The warranty center is not liable for any missing items.
No we cannot. We can swap out the defective device with a new one if the item is covered under warranty. We do not handle the exchange of any currency, such as a refund or a coupon to purchase a new device. Any refund would have to be done through the store where the device was purchased.
SmokTech’s warranty covers any manufacturing defects in the battery portion of their devices within six months of purchase.
As it is against the FDA’s regulations to do any repair work to vaping devices, we do not have the ability to repair any products. All the products that we receive come new directly from the manufacturer.
The manufacturer does not send us spare parts for the devices as we cannot do repair work. If the device has a manufacturing defect and was purchased within the last six months, you can fill out a warranty claim so that we can get it swapped with a new one for you.
To receive an update on your warranty claim you can use the live chat option on our website or call our guest services line at (704)-696-8900. If we encounter an issue while processing your claim, you will receive and email to help us resolve the issue.
For any device that requires external batteries, it is recommended to use an external bay battery charger to charge your batteries. When charging an internal battery device, you would need to use a low amp charging adapter (0.5 -1.0 amp). When the device is done charging, you would then unplug the device. Do not leave the battery on the charger overnight or for an excessive amount of time after the battery has finished charging, as this will wear out the lifespan of the battery.
The warranty does not cover any lost or stolen items, dropped devices, water damage, or any other form of damage caused by the consumer. The manufacturer also does not cover consumable products such as coils, pods, and tanks.
You do not have to submit a new claim online for every device you have if you plan to send them all in at the same time. In the online form section where it asks for a description of what is going on with the device, you would state that there are multiple devices and what is wrong with each device.
  1. Make sure that the coil is inserted properly into the tank/pod.
  2. Open the fill port.
  3. Fill the tank/pod while paying careful attention, not get any e-liquid down the central airflow tube.
  4. Close the cap carefully and firmly, then let the tank/pod sit for 10-15 minutes to allow the cotton to become fully saturated in the e-liquid before using it.

Troubleshooting Tips

  1. Press the fire button 5 times in a rapid succession within 2 seconds to power on the device.
  2. Please check and make sure that the battery is charged.
  3. If your device requires external batteries, please ensure that the batteries were inserted the proper direction.
  4. If the Device requires external batteries, please try a different battery as well.
  1. Try using a separate tank/pod on the device.
  2. If your device has adjustable wattage, please ensure that the wattage is set appropriately for the coil that you have in the tank/pod.
  1. Press the fire button 3 times in a raid succession within 2 seconds.
  1. Make sure the coil is interested properly into the tank/pod.
  2. Check and make sure there are no impurities or liquid where the firing pin is located. If there is then please use a Q-tip to gently clean out the area.
  3. Try using a new coil to ensure the one that is already in is not defective.
  1. Please note that for all devices that require external batteries, those batteries need to be charged externally in an external bay battery charger. The USB port on those devices is made for firmware updates.
  2. For internal battery devices, please check the adapter and outlet that you are using to ensure those are not faulted.
  1. Please ensure that the coil has been inserted properly
  2. Please check that any O-Rings or Fill port stoppers are in the proper place and are not damaged.
  3. Try changing the coil, sometimes it is possible to a defective coil to be the cause of your leaking
  4. You make also need to change the E-Liquid that you are using. If your E-Liquid is on the thinner side of things, we would recommend a thicker or High VG E-Liquid.
This means that there is a short circuit somewhere.
  1. Make sure the coil is interested properly into the tank/pod.
  2. Check and make sure there are no impurities or liquid where the firing pin is located. If there is then please use a Q-tip to gently clean out the area.
  3. Try using a new coil to ensure the one that is already in is not defective.
If the mod can be turned on but there is nothing on the screen or there are small lines throughout the screen. Then please reach out to our warranty department if the device was bought within the last 6 months and submit a warranty claim.
If this issue is to occur then please reach out to our warranty department if the device was bought within the last 6 months and submit a warranty claim.
  1. Please try changing the coil/pod. The coil/pod in your device does need to be changed typically every week or 2 depending on how much you use your device.
  2. If your device has adjustable wattage, making sure that your wattage is set appropriately for the coil would be helpful.
  3. If this is occurring when you change the coil, then please be sure that you are letting the coils prime for 10-15 minutes before you use the device. Allowing the coil time to soak up the liquid would be essential to not just burning out the cotton as soon as you change the coil.
  1. Check and make sure there are no impurities or liquid where the firing pin is located. If there is then please use a Q-tip to gently clean out the area.
  2. If this is still occurring, then please reach out to our warranty department if the device was bought within the last 6 months and submit a warranty claim.
  1. Please take off the tank and click the fire button, and then place that tank back on, click “n” or “no” when it asks, “is it a new coil”.
  2. Please make sure that the screws are tight on the tank if you use the RBA coil on your mod.
  3. Please try your tank/pod on another mod and try a different tank/pod on your mod to check to see if the issue is with your mod or the tank/pod.
  1. When you vape for a long time, you might feel it is overheated that you cannot even touch it. Please take out the batteries (if it is replaceable) and let it cool for 15 minutes.
  2. If this issue keeps occurring and the device was purchased within the 6 month warranty time frame then please reach out to the warranty center and file a warranty claim.

Disclaimer

Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure. Madvapes reserves the right to deny any warranty service. Please check the warranty prior to shipping. You are responsible for shipping costs to Madvapes, and you understand that you will forfeit your item if you do not wish to pay for return shipping once Madvapes has received your item, and it has been deemed that it is not covered under warranty. We do not accept international warranties. Please contact SMOK for assistance if you are located outside of the US.